KSeF CRM Refund and Cancellation Policy

Effective date: 17 October 2026

This Policy applies to the KSeF CRM Pro subscription bought directly from ARTISMEDIA Sp. z o.o. ("we", "us") and forms part of the KSeF CRM License Agreement (https://ksef.ai-automation-agency.biz/legal/license). Payments are processed by Stripe; they are not made through the Bitrix24 Marketplace.

1. Plans and prices

1.1. KSeF CRM is free to install and can be used in the Free plan without time limit. The Pro plan is a paid subscription for one Bitrix24 account, not per user.

1.2. The price of the Pro plan is €19 per month or €190 per year per Bitrix24 account, exclusive of VAT. The price that applies to you is the one shown in the application and on the Stripe payment page when you subscribe.

1.3. The Free plan allows sending up to 5 invoices to KSeF and downloading up to 30 purchase invoices from KSeF per calendar month. Unused limits of the Free plan are not carried over and have no monetary value.

2. Free trial

2.1. Every Bitrix24 account gets a 14-day free trial of the Pro plan once. It starts automatically when the application is first installed or opened, needs no payment card and is not restarted by reinstalling.

2.2. Nothing is charged during the trial. If you do not subscribe, the account moves to the Free plan when the trial ends.

3. Renewal and cancellation

3.1. The subscription is billed in advance for each month or year and renews automatically until cancelled.

3.2. A Bitrix24 administrator can cancel at any time through "Manage subscription" in the application, or by writing to artismediaeu@gmail.com from the administrator's address, stating the Bitrix24 account address.

3.3. Cancellation takes effect at the end of the current paid period. After that the account moves to the Free plan; invoices already sent remain in KSeF and their KSeF numbers and UPOs remain in Bitrix24.

3.4. Uninstalling the application does not cancel the subscription. Please cancel it before uninstalling, or write to us. Remember also to revoke the KSeF token in KSeF.

3.5. If a renewal payment fails, the Pro plan remains available until the end of the paid period plus 7 days.

4. Refunds

4.1. First payment. You may request a full refund of the first payment of a subscription within 14 days after that payment.

4.2. Later payments. After those 14 days, and for renewal payments, the current paid period is not refunded. Cancelling stops future renewals.

4.3. Duplicate or erroneous charges are always refunded in full.

4.4. How to request a refund: write to artismediaeu@gmail.com with the Bitrix24 account address and the date of the payment. We reply within two business days. Refunds are made through Stripe to the original payment method.

4.5. Where VAT was charged, the refund includes it, and a corrective invoice is issued.

5. Your statutory rights

Nothing in this Policy limits rights you have under mandatory law, including the rights of consumers in the European Union.

6. Changes

The current version is published at https://ksef.ai-automation-agency.biz/legal/refund. Changes do not apply to a payment made before the change takes effect.